VeraPass Warranty FAQ
Quick answers to common questions about warranty eligibility, submissions, and verification.
No. Devices without a verifiable serial number cannot be replaced, as they cannot be confirmed as active in VeraPass within the past 12 months.
Yes. Each individual warranty request may include up to 20 items, provided they meet warranty requirements. Devices must be verified as Active in VeraPass within the last 12 months and confirmed as non-working.
Yes. All returned devices are reviewed in the VeraPass system to confirm activity within the past 12 months and to verify that the device is non-working. Devices that do not qualify for warranty coverage will be billed to the customer at current replacement pricing.
Yes. Customers are responsible for all shipping costs associated with returning and receiving equipment. Additional charges will apply for equipment that does not meet warranty coverage requirements.
A “No Usage” message indicates that the device is either not registered in VeraPass or has been moved to the archived repository, meaning it no longer shows active usage.
To verify warranty coverage, enter the device’s serial number (S/N) into the RMA area. The page displays the device’s status based on its registration and activity within VeraPass.
Warranty eligibility is subject to verification within the VeraPass system and applicable program terms.